Starting December 15, 2025, any new U.S. local phone numbers will not have messaging capabilities enabled by default. This change helps us combat spam and phishing while continuing to build trust with our carrier network.

Will This Affect You?

If you already have U.S. local numbers with messaging, you're all set—nothing changes for you.

New U.S. local numbers purchased after December 15, 2025 will require activation before you can send or receive text messages.

If you plan to purchase new U.S. numbers after December 15th for texting, here's what to expect:

• Sending texts to customers? Messaging will activate automatically once you register your campaign with The Campaign Registry (a quick process we can help you with).

Only receiving texts? Reach out to our Carrier Operations team, and we'll enable messaging capabilities for you—no campaign registration required.

Need help? Contact us at [email protected].

Starting January 1, 2026, three new fields will be required when submitting toll-free verifications:

1. Business Registration Number (BRN) - Your company's EIN or other government-issued identifier

2. Issuing Country of Business Registration - Where your business is legally registered

3. Entity Type - Your business classification (Public Profit, Private Profit, Non-Profit, Government, or Sole Proprietor)

Will This Affect You?

Already verified numbers are not affected, and no action is needed.

Now through Dec. 31st, 2025 the listed fields above are optional, however we recommend including them in any newly submitted toll-free verifications.

Starting Jan. 1st, 2026, these fields will be mandatory for all new toll-free verifications.

These requirements are part of industry-wide efforts to reduce spam and phishing, improve message deliverability, and build carrier network trust by ensuring businesses are properly verified and compliant. If you have any questions, please submit a support ticket to connect with our team.

Still Need Help? Contact our team at[email protected].

Missed our LIVEWire Webinar: Building Context-Aware Call Flows with AI Agents? Check out the recording to learn how to:

✅ Collect and transfer customer data in real-time
✅ Build smarter call flows with SWML, Datasphere, and AI Agents
✅ Improve the customer experience and reduce handle times

Couldn’t attend the webinar live? No worries! We know life gets hectic, so we recorded it for you! Check out the LIVEWire: The Future of Business Messaging - Why RCS to learn what this new messaging tactic is offering, how its changing the way we communicate to customers, and why its disrupting industries across the U.S.

Did you miss our LIVEWire webinar? No Problem! 🎥 Watch the recording to see how you can implement AI into your project or operational system, without coding from scratch or dealing with a rip and replace situation.

🤖 Learn why AI is taking over industries, and how it will actually make your life simpler!

🧰 Its not just AI, SignalWire’s Call Fabric platform gives your AI superpowers!

🧠Demos from data retrieval to Zendesk API connections await you.

📝Demo resources at your fingertips.

Managing messaging campaigns has grown increasingly messy due to frequent changes in carrier fees, shifting guidelines, and the challenge of securing dependable networks. Looking for clarity? Watch the LIVEWire Webinar where SignalWire's Carrier Operations team will break down the latest in messaging and demonstrate how to simplify the process.

Learn how to implement AI powered voice assistants into your small business operations. AI may seem like a big task, but SignalWire has you covered. Start today and have a intelligent virtual assistant that connects to your already established systems, without a rip and replace!

Did you miss this webinar? no worries! You can watch the recording when its convenient for you!