Explore this weeks updates and releases! 🔎

New Call Quality Metrics

We’ve added Call Quality Metrics to your call details view to help you quickly understand call performance and troubleshoot audio issues. You can now review:

• MOS score (overall audio quality)

• Jitter (audio stability)

• Packet loss & packet stats (network impact on audio)

• DTMF and advanced metrics (helpful for diagnosing keypad/IVR interactions)

These metrics are available on a per-call basis so you can pinpoint what happened and share details with your team faster.

Improved SWML Script Editor
We’ve unified the code editor experience across legacy Spaces and the Call Fabric UI. There is now one editor with improved usability and validation features, including:

• Formatting improvements (multi-line rendering and cleaner defaults)
• Syntax checks for YAML/XML (basic error detection)
• Schema validation for SWML (YAML)
• Resizable editor options
• Default starter content when creating a new SWML Script (no more blank editor)

Explore this weeks updates and releases! 🔎

New Features

Unified Conferencing View:
All audio and video conferences are now accessible from a single location in the Dashboard. Users can navigate to Logs → Conferencing to view recent conference sessions in one consolidated list.

Improvements & Enhancements

Enhanced Voice Log Filtering:
The/logs/voicesview now supports filtering by both minute and second, allowing for more precise log inspection and troubleshooting.

Clearer cXML Event Updates:
Event views now provide more transparent details when cXML (LaML) calls are updated via the API. These updates are visible either in the /laml-calls view or the /logs/voices view.

New Cloud Agreement

An updated SignalWire Cloud Agreement will go into place effective January 1, 2026. A user from each Space will need to accept the new agreement starting on January 1, 2026 in order to continue accessing the dashboard. Clicking “I Agree” in the dashboard or otherwise continuing to access or use SignalWire’s services constitutes agreement to the updated SignalWire Cloud Agreement.

Effective January 1, 2026, SignalWire is implementing an updated Cloud Agreement. To ensure uninterrupted access to your dashboard, one user from your Space must review and accept the new agreement.

What to expect: Starting January 1, 2026, you'll see a prompt to review the new agreement when accessing your dashboard. Once any user in your Space accepts the terms, all team members will regain full access.

Starting December 15, 2025, any new U.S. local phone numbers will not have messaging capabilities enabled by default. This change helps us combat spam and phishing while continuing to build trust with our carrier network.

Will This Affect You?

If you already have U.S. local numbers with messaging, you're all set—nothing changes for you.

New U.S. local numbers purchased after December 15, 2025 will require activation before you can send or receive text messages.

If you plan to purchase new U.S. numbers after December 15th for texting, here's what to expect:

• Sending texts to customers? Messaging will activate automatically once you register your campaign with The Campaign Registry (a quick process we can help you with).

Only receiving texts? Reach out to our Carrier Operations team, and we'll enable messaging capabilities for you—no campaign registration required.

Need help? Contact us at [email protected].

Starting January 1, 2026, three new fields will be required when submitting toll-free verifications:

1. Business Registration Number (BRN) - Your company's EIN or other government-issued identifier

2. Issuing Country of Business Registration - Where your business is legally registered

3. Entity Type - Your business classification (Public Profit, Private Profit, Non-Profit, Government, or Sole Proprietor)

Will This Affect You?

Already verified numbers are not affected, and no action is needed.

Now through Dec. 31st, 2025 the listed fields above are optional, however we recommend including them in any newly submitted toll-free verifications.

Starting Jan. 1st, 2026, these fields will be mandatory for all new toll-free verifications.

These requirements are part of industry-wide efforts to reduce spam and phishing, improve message deliverability, and build carrier network trust by ensuring businesses are properly verified and compliant. If you have any questions, please submit a support ticket to connect with our team.

Still Need Help? Contact our team at[email protected].

Explore this weeks updates and releases! 🔎

A UI/UX Refresh Boost!
A subtle change can make a world of difference! Cleaner menu alignment, box styling, and improved responsiveness when browser resizing make for less UI noise, and more focus on your builds.

Amazon Polly Voices are Here!
You can now spin up Amazon Polly voices and models right inside the AI dashboard. More lifelike TTS options = better AI Agent interactions out of the box.

Enhanced Payment Failure Errors
Instead of the old generic decline messages, you’ll now see details like “The CVC number is incorrect” or “The card has expired.” No more guesswork, just clear, concise details.

Explore this weeks updates and releases! 🔎

Zero Balance Reminder

To make account management smoother, we’ve introduced a new “Add Funds” banner.

• This banner will now automatically appear in your space when you have a $0.00 balance.

• A direct button within the banner takes you straight to the top-up page, creating a more intuitive and user-friendly flow.

  

Opus Codec Variants are Now Available

We’ve expanded support for the OPUS codec with new variant options in the codec pages.

• For existing customer spaces, OPUS will not be the default selection, but you can now choose from the newly available variants directly in the UI.

• For newly created customer spaces, OPUS variants are automatically selected by default, ensuring the best audio experience from the start.

  To see if you have OPUS selected, go to My Resources < SIP < open a SIP Resource < Scroll to the section "Codecs and Ciphers"< Select "Custom Codecs"

Explore this weeks updates and releases! 🔎

Community, Docs, and Support — One Click Away!

Click the expand caret (to the right side of the screen) to unlock quick access to our Discord community, developer documentation, and support portal — including ticket submission and tracking.
Always available from anywhere in your SignalWire Space.

Updated Logs UI

We've improved how IDs are displayed—Call ID, Message ID, and others are now clearly labeled by type. Easier debugging, faster API work, and smoother support.

Explore this weeks updates and releases! 🔎

🔹Settings Now Project Based

Last release, we updated Project-Level Settings to give you greater control over configuration for each of your individual projects. With this release, we’ve fully migrated all existing company-wide media protection settings to project-level.

What does this mean for you?
Absolutely no change to how your settings behave — we’ve carefully migrated everything to ensure a seamless transition. However, any changes going forward will need to be made per project. This gives you the flexibility to tailor settings as needed for each use case or environment.

Learn more about Media URL Protection

🔐 Reminder of what you can manage at the project level:

• Protect media URLs for fax, recordings, and messaging.

• Enforce HTTPS for enhanced security.