Stop making your customers repeat information — blind transfers waste time, frustrate customers, and leave live agents guessing. This free LIVEWire webinar will show you how to fix that. Make your call flows smarter, faster, and more responsive using programmable communications.

You’ll learn how to:

• Collect real-time customer input mid-call using AI Agents

• Query external systems instantly with Datasphere — SignalWire’s RAG system

• Use webhook data to inform routing decisions

• Transfer calls with context so agents are ready to act

Webinar Details

📅 Wednesday May 7th

🕑 11am PT / 2pm ET

We will be performing planned maintenance on Friday April 18th, 2025 between 10:00pm-10:30pm EST. During this time, you might experience delays or interruptions with:

• Connections and logins

• New API requests

• Space Dashboard access

• Status callbacks

Any in-progress calls will not be disrupted. The SignalWire Status Page can be monitored for real-time updates. If you have any questions or concerns, please don’t hesitate to contact the SignalWire Support team.

Thank you for your understanding as we work to improve your experience!

What’s New in Your Dashboard – Explore this weeks updates and releases! 🔎

🔹Datasphere Updates — SignalWire’s RAG Frameworkis a vector-based data platform designed to supercharge AI Agents with real-time, context-aware knowledge retrieval.

You can now re-upload and re-vectorize your datasphere documents for faster iteration and better data accuracy!

Retrieve datasphere documents programmatically with our new Datasphere API endpoint. LEARN MORE from our developer docs! And while you’re there, check out the new Datasphere Chunking endpoint documentation.

🔹Smarter AI Tools:Function arguments now adapt better based on type, making agents more powerful and predictable. Try making your own AI Agent by opening the “Resources” tab, and clicking "+ Add New”.

We're looking for users like you to join our User Testing Group! As a participant, you'll get early access to new features and have the opportunity to provide feedback that directly impacts the SignalWire platform experience.

Your insights = a better platform for everyone.
Want in? Sign Up Now!

What’s New in Your Dashboard – Explore this weeks updates and releases! 🔎

🔹Call Fabric: Allow CXML Scripts and CXML Webhooks to be assigned as Fax Handlers

🔹AI Agents: Additional error information now included within call logs.

Queued for Deployment!

🔹Datasphere API Update: New endpoints to list, retrieve, and delete chunks for a document — Developer Docs Coming soon!

Need Help? Connect with the SignalWire & FreeSWITCH Community!

Collaborate with community members and experts to help answer questions, share insights, and collaborate.

🔹Join us on Discord for real-time discussions and collaboration.
🔹Visit the Support Portal Community Pagefor structured support and troubleshooting.

What’s New in Your Dashboard – Explore this weeks updates and releases! 🔎

🔹AI Agent Conversation Logs: AI conversation logs can now be exported in JSON format for deeper analysis and insights.

🔹Smoother & Smarter Interface: Several changes made to the UI — make navigating your SignalWire Space even easier!

When creating new resources, you will find a fresh, clean design. Lists now default to last updated time, include SIP registration timestamps, and feature tooltips for better clarity.👇

🔏 Add a password to SIP endpoints for extra security!

🔹Pricing Transparency:The logs now provide a detailed breakdown of all cost components within a space.

What’s New in Your Dashboard – Explore this weeks updates and releases! 🔎

🔹Introducing the Click-to-Call Widget Builder:Create and manage communication widgets directly from your dashboard. Set up buttons that trigger audio calls, video rooms, or AI Agent interactions. The new interface supports all devices and can be customized to match your needs.

Read more about Click-to-Call

🔹Enhanced AI Agent Selections:We've expanded our voice options for AI Agents! You'll now find a broader selection of high-quality voices to choose from in a streamlined interface.

🔹Updated Datasphere Database:We've optimized the Datasphere systems to provide you with better overall performance.

SignalWire’s Click-to-Call is a powerful new way to add real-time communication to your websites and applications with just a few lines of code.

What's New:

⚬ One-click WebRTC widget for instant voice and video calls

⚬ Zero custom development required - just embed and go

⚬ Full integration with your existing SignalWire resources

⚬ Works with PSTN, SIP, AI Agents, and custom workflows